Our Process

From initial question to reliable operations.

Understand • Analyze • Design • Implement • Operate

01 Understand
Duration: approx. 1 hour (non-binding) Participants: Mark Stein along with process analysis and architecture specialists

Introductory Call & Discovery

You outline your project, current workflows, and expected improvements. Together, we explore where and how we can support you best.

  • Initial assessment of existing applications and key user groups
  • High-level estimation of project scope and open questions
  • Alignment on next steps; a separate fixed-price proposal is provided for an in-depth analysis
02 Analyze
Duration: 1–4 weeks Participants: Process analysts and system architects collaborating with your domain teams

Detailed Requirements Analysis

Together with your team, we capture how work is performed today and where data converges. We gather the ideas, needs, and requirements of your staff for the future platform.

  • Interviews with the people who will use the software daily
  • Documentation of operational workflows, data flows, and interfaces
  • Identification of redundant data entry, bottlenecks, and error sources
  • Prioritization of functional requirements and rollout phases
03 Design
Duration: 1–2 weeks Participants: Process analysis, system architecture, and UI/UX design

Concept & Implementation Plan

You receive a solid concept to support your decision on implementation. Defined deliverables provide full visibility into scope, dependencies, and investment.

Concrete deliverables from this phase:

Implementation Roadmap

Breakdown into development phases and functional modules with clear priorities and cost estimates.

Current & Target Architecture

Overview of existing systems, data flows, interfaces, and the blueprint for the proposed solution.

Clickable Prototype & UI Proposals

Interactive interface designs to walk through core operational workflows before coding begins.

Detailed Specifications for Module 1

Refined requirements, acceptance criteria, and a fixed-price quote for the first implementation step.

04 Implement
Duration: 1–2 week sprints Participants: Development, QA, process analysts, and your project leads

Iterative Development, Demos & Testing

We build software feature by feature. After every sprint, we demonstrate working software. You can test new capabilities in a dedicated staging environment and give direct feedback.

  • Forward planning: While building one feature, we prepare specifications for the next.
  • Isolated environments: Development, client acceptance, and production run on separate infrastructure.
  • Scope management: New requirements are prioritized and scheduled collaboratively.
  • Verification: Agreed acceptance criteria provide clarity on whether a feature is ready for rollout.
  • Zero-downtime deployment: Verified features are deployed smoothly into production without interrupting daily business.
05 Operate
Duration: Long-term partnership Participants: Operations, support, and development teams

Hosting, Monitoring & Long-term Support

We offer managed hosting, maintenance, and support. Service scope, availability windows, and response times are defined in a clear service agreement.

  • Hosting in Germany or the EU according to your compliance requirements
  • 24/7 automated monitoring with instant alerting on detected anomalies
  • Dedicated point of contact and agreed SLA response times
  • Automated backups with scheduled retention intervals and recovery testing
  • Regular security patches, dependency auditing, and continuous maintenance
  • Monthly service retainers with transparent allocations for support and enhancements
Planning & Budget Control

Managing scope and budget collaboratively

You gain total clarity on agreed deliverables and billing models before any commitment.

Right team for each task

We assemble the project team according to upcoming requirements and adjust allocations over time. Analysis, design, engineering, and operations work seamlessly together.

Thoroughly prepared requirements help estimate effort accurately and avoid unnecessary development cycles.

Conscious decisions on change

Before each major step, we align on scope and deliverables backed by an estimate or fixed price. When requirements shift, we transparently discuss impacts on schedule and budget.

This allows you to decide which features provide the greatest value first and which follow later.

Our Billing Models

Fixed Price

For defined analysis phases and clearly bounded milestones. Scope, timeline, and investment are fixed beforehand.

Time & Materials

For agile projects with evolving requirements. Backed by estimates, transparent daily logs, and regular budget reviews.

Operations & Service Retainer

Monthly packages covering hosting, maintenance, monitoring, and ongoing support. Adjustments are agreed flexibly in advance.

Let's start discussing your project.

In a non-binding introductory conversation, we'll take an hour to explore your situation and questions.